Monitoring chat software

Live Chat Monitoring offers live chat services to help websites increase leads and inquiries. The tool has hundreds of expert chat agents who can engage with your visitors and follow a specific script even outside your business working hours. The SuperWise app is a real-time chat monitoring solution that permits managers and supervisors to monitor a conversation between a chat agent and a website visitor. Additionally, you can supervise the ongoing chat session and coach your agent without disturbing the flow of the conversation.

You can also add notes to chat transcripts and email them to your agents. But most importantly, it gives you a way to coach your agents efficiently and improve their communication skills. And although there are many real-time chat monitoring tools out there, not all of them will suit your business needs. Subscribe to our mailing list and get interesting stuff on remote working and productivity to your email inbox.

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Website: livesupporti. Like Tawk, LiveSupporti uses geolocation features to enable agents to provide targeted support. Website: livezilla. Like other programs described here, LiveZilla offers three core features: live chat, user monitoring and user ticketing. A few things that set it apart, however, include its development based on open source technology, as well as its data privacy features especially important to EU companies that must be GDPR compliant.

Website: rocketbots. Rocketbots straddles the line between live chat tool and CRM. Not only does the program integrate with multiple messaging apps — including Facebook Messenger, WeChat, Slack and Kik — it captures the information gathered on these platforms to facilitate more effective messaging.

The more conversations you have, the smarter it gets. Website: userlike. Website: onwebchat. Given that more than half of website visitors will leave a page that takes more than three seconds to load, site speed should be a vital consideration when choosing a live chat program. Website: purechat. A straightforward program, PureChat offers the simplicity of tools like onWebChat alongside more advanced options, such as its ArtiBot. The free version of the program makes past chat transcripts and canned responses available, while paid plans add real-time visitor analytics and SMS messaging capabilities.

Detailed setup guides are available for popular platforms at all subscription levels. Website: zendesk. Website: clickdesk. Video chat app development is increasing in popularity and has become an integral feature of customer service within the last three years.

On top of that, ClickDesk guarantees Website: smartsupp. As an added bonus? Website: zoho. Website: chatra. Website: helpcrunch. Beyond its ability to answer visitor questions, the system comes with built-in lead prequalification features and multichannel messaging opportunities. Agents using the platform will benefit from tagging, assigning and merging features that simplify visitor conversation management.

And a heads-up for smaller teams — these features and more are available for free to single-agent subscriptions. Website: freshworks. LIVE Screenshots. Get instant screenshots of your child's computer and watch it in real time. Website History. Facebook Monitoring. Chat IM Conversations. LIVE Keystrokes. Profanity Alert Logs. Get alert when the user views a page with obscene words or types profanity.

Browse Remote Files. Application Usage Logs. Web Filter. You determine which web sites can be viewed and which sites are disallowed. App Filter. Social Media Filter. Chat IM Filter. Time Control. Launch Application or URL.